Customer Service

• We aim to respond to all orders within 24 hours of receipt.
• We will endeavor to respond to all mail enquiries within 24 hours of receipt.
• We offer a Next Day deliver on all parcels if required, providing item is in stock, a 2 Day delivery is standard. (We will make every effort to ensure your order reaches you within these times but there may be times when this is not possible due to circumstances beyond our control)
• Our overall aim is to provide excellent customer service to our clients.
• We have a 14 day return policy.

How to order

Ordering with us is totally safe and secure. Once you have chosen your item to buy simply click on ‘Buy Now’. Keep adding items until you have finished shopping and then click ‘View Basket’. You can view purchases and make any alterations here.

If you prefer you can order by telephone and pay by credit/debit card on the Sales Hotline Freephone (0800) 7315193.

Gift Voucher terms and conditions

Dirtbikexpress PLC will supply gift vouchers in accordance with these terms and conditions. For the avoidance of doubt all other terms whether contained or referred to in a customers order or in any other document, are hereby excluded.

Vouchers are only redeemed against online orders on our secure website www.dirtbikexpress.co.uk

Vouchers valid until 31st August 2008

Whenever possible gift vouchers will be despatched on the day following the day the order was placed.

Risk of loss, destruction or damage to the vouchers remains with the customer.

Gift vouchers may not be redeemed for cash in any circumstances. Vouchers are not sold on a sale or return basis and no return will be permitted.

Dirtbikexpress PLC reserves the right to refuse to accept an order and also reserves the right to immediately suspend the fulfi lment of an order if the customer is in breach of any of these terms and conditions.

Dirtbikexpress PLC reserves the right to alter any of the above terms and conditions but undertakes that before so doing it will serve a reasonable notice upon the customer.